Welcome to LevelUp CLUB™ (the “Site”), accessible at www.levelup-club.shop. These Terms of Service (“Terms”) govern your access to and use of the Site and the services provided.

By using this Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site.

1. General Information

The Site is operated by LevelUp CLUB™. For any enquiries, you may contact us via the contact details provided on the Site.

2. Services

LevelUp CLUB™ is an e-commerce platform that allows users to:

  • purchase digital and/or physical products
  • access exclusive content
  • participate in initiatives reserved for CLUB members

3. User Requirements

To use the Site, you must:

  • be at least 18 years old or have parental/guardian consent
  • provide accurate and up-to-date information
  • use the Site in compliance with applicable laws

4. User Account

You are responsible for maintaining the confidentiality of your account credentials.
LevelUp CLUB™ shall not be liable for any unauthorised access resulting from your failure to safeguard your account.

5. Products and Pricing

  • All prices are shown in euros (£) and may include or exclude VAT (as specified at checkout).
  • LevelUp CLUB™ reserves the right to change prices and availability without prior notice.
  • In the event of pricing errors, we reserve the right to cancel orders.

6. Orders and Payments

  • Orders are confirmed only upon receipt of payment.
  • Payments are processed through secure third-party providers.
  • LevelUp CLUB™ reserves the right to refuse or cancel any order deemed suspicious.

7. Shipping and Delivery

  • Delivery times are estimates and may vary.
  • LevelUp CLUB™ is not responsible for delays caused by couriers or external factors.
  • You are responsible for providing accurate shipping information.

8. Right of Withdrawal and Refunds

You have the right to withdraw from your purchase within 14 days of receiving the product, except for:

  • digital products once accessed or downloaded
  • customised or personalised goods
  • services already fully performed

To request a refund, please contact customer support via the Site.

9. Intellectual Property

All content on the Site (including trademarks, logos, text, and images) is the property of LevelUp CLUB™ and is protected by intellectual property laws.
Unauthorised reproduction or distribution is strictly prohibited.

10. Acceptable Use

You agree not to:

  • use the Site for unlawful purposes
  • attempt to breach the Site’s security
  • copy, distribute, or resell content without permission

11. Limitation of Liability

LevelUp CLUB™ does not guarantee that the Site will be uninterrupted or error-free.
We shall not be liable for:

  • indirect or consequential losses, including loss of profits
  • technical malfunctions
  • misuse of the Site

12. Privacy

The use of personal data is governed by our Privacy Policy.

13. Changes to Terms

LevelUp CLUB™ may update these Terms at any time.
Any changes will be posted on the Site and will take effect immediately.

14. Governing Law

These Terms are governed by the laws of Italy.
Any disputes shall be subject to the jurisdiction of the courts of the consumer’s place of residence or, where applicable, the registered office of the Site owner.

15. Contact

For any questions regarding these Terms, please contact us via www.levelup-club.shop.

By using this Site, you confirm that you have read, understood, and agreed to these Terms of Service.