LevelUp Club™ (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit or make a purchase from our website.

1. Information We Collect

We may collect and process the following data:

  • Personal identification information (name, email address, phone number, billing/shipping address)
  • Payment information (processed securely via third-party providers – we do not store full payment details)
  • Order details and purchase history
  • Technical data (IP address, browser type, device information)
  • Usage data (pages visited, time spent on site)

2. How We Use Your Information

We use your data to:

  • Process and fulfil your orders
  • Communicate with you regarding your purchase
  • Provide customer support
  • Improve our website, products, and services
  • Send marketing communications (only where you have opted in)
  • Comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:

  • Contractual necessity – to fulfil your orders
  • Legal obligation – to comply with applicable laws
  • Legitimate interests – to improve our services and prevent fraud
  • Consent – for marketing communications

4. Sharing Your Information

We may share your data with:

  • Payment processors
  • Shipping and logistics partners
  • IT and website service providers
  • Legal or regulatory authorities (if required)

All third parties are required to handle your data securely and in compliance with applicable laws.

5. International Data Transfers

Your data may be transferred outside the UK/EEA. In such cases, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

6. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfil the purposes outlined in this policy
  • To comply with legal, tax, and accounting obligations

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority (e.g. ICO)

8. Cookies

We use cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyse traffic and user behaviour
  • Personalise content and advertisements

For more details, please refer to our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact

If you have any questions about this Privacy Policy or your data, please contact us:

📧 assistance.levelup@outlook.com

This Privacy Policy is intended to comply with applicable UK GDPR and EU GDPR data protection regulations.