1. Right of Withdrawal

In accordance with applicable UK and EU consumer protection laws, customers of LevelUp Club™ have the right to request a refund within 30 days from the date of delivery of the product.

2. Conditions for Returns

To be eligible for a refund:

  • The item must be unused, undamaged, and in the same condition as received
  • It must be returned in its original packaging
  • A valid proof of purchase (order confirmation or receipt) must be provided

LevelUp Club™ reserves the right to refuse a refund if these conditions are not met.

3. Non-Refundable Items

Refunds are not available for:

  • Personalised or custom-made products
  • Sale items (where specified)
  • Hygiene-sensitive goods that have been opened or used

4. Return Process

To initiate a return:

  1. Contact us at [insert support email] within 30 days of delivery
  2. Provide:
    • Full name
    • Order number
    • Reason for return

If your return is approved, you will receive instructions on how to send the item back.

5. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect
  • Original shipping costs (if applicable) are non-refundable

6. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 5–10 working days
  • The refund will be issued to your original payment method

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

  • Please contact us within 48 hours of delivery
  • In such cases, LevelUp Club™ will cover return shipping costs and offer either:
    • a replacement, or
    • a full refund

8. Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account again
  • Contact your bank or payment provider, as processing times may vary

9. Contact

For any questions regarding refunds, please contact us at:
📧 assistance.levelup@outlook.com

This Refund Policy is designed to comply with applicable consumer protection regulations and to ensure a fair and transparent shopping experience with LevelUp Club™.